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0800 0511 511

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Reviews

Our customers rate us Excellent!

  • Proud to be one of the highest rated companies on Trustpilot
  • Over 20 years experience - long established and trusted
  • Specialist injury lawyers - for maximum compensation

Find out if you have a claim - it's fast and easy!


    Trustpilot

    Clarity. Compassion. Compensation.

    One of the best ways to judge a company is to see what their previous customers think. We have built a reputation based on the way we speak to people. For us it’s simple: provide genuine help and support to every person who approaches us – whether they choose to pursue a claim or not.

    We know that discussing the details of an accident can be difficult. And making a claim can involve some big decisions. That’s why our first job is to listen – really listen – before offering you a free claim assessment by our specialist team. And if you choose to pursue a claim, we will keep you updated every step of the way. It’s a people-first approach that has led to us being one of the highest rated accident claims companies on Trustpilot – the independent customer review platform.

    What our customers say

    Very polite and helpful

    There’s even a app that helps you through claim as it progresses

    S

    - Scott Hayle

    Very quick and easy

    Very quick and easy, everyone I’ve spoken to has been friendly and polite, all in all a great experience

    M

    - Martin Cooper

    Absolutely lovely friendly staff very…

    Absolutely lovely friendly staff very afficiant and caring. Follow up call and if any problems they are there at the end of the phone 10 out of 10 service

    D

    - Danny

    Overall respectful and heartfelt…

    Overall respectful and heartfelt concern of the circumstances i am going through Prompt and fast in response and helping me understand the process with ease

    M

    - Mr. David Chizenga

    Fantastic company

    Fantastic company, sorted me out with solicitors straight away. Aways very polite and helpful.

    C

    - Customer

    They got me fast solicitor and…

    They got me fast solicitor and solicitor took case on same day. All done on phone via email

    G

    - Gemma Radford

    Absolutely outstanding service

    Absolutely outstanding service, it’s not even being a week and the balls is rolling, every single person I’ve spoken too have been so understanding and super supportive, patient, polite!!

    M

    - Miss Megan Mount

    Made to feel at ease

    Made to feel at ease, very helpful and sympathetic, very quick and easy.

    B

    - Blaine

    Great service so far

    Great service so far, they walked me through the whole process without a load of jargon.

    D

    - David Farrell

    Great service

    great service, quick and easy. honestly fastest service and best.

    M

    - Miss Anna Konfiszer

    I had excellent experience

    I had excellent experience, the team is incredible, professional and responsive.
    Communication has been seamless, I feel confident in their expertise and ability to deliver on time.highly recommend their service.

    G

    - Galma

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    Review Summary

    Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's politeness, helpfulness, and professionalism. Consumers appreciate the clear explanations provided and the efficient handling of their inquiries.

    Many reviewers were pleasantly surprised by the speed of the response and the smooth, easy process. The positive experiences extend to the company's app, which users find clear, concise, and helpful for tracking their case progress. People also value the company's concern for their clients, with staff members being supportive and understanding. The quick response times and overall great communication further contribute to the positive sentiment expressed by reviewers.

    Trustpilot AI Generated Summary, August 2025

    Why choose Accident Compensation Helpline?

    Maximum payouts

    Your claim will be handled by our dedicated team of claim experts who will seek to recover the maximum compensation available to you.

    No win, no fee

    Our solicitors work on a no win, no fee basis. If you don’t win your claim, there will be nothing for you to pay.

    Interim payments

    In some cases, our solicitors may be able to secure interim payments for you while your claim is being processed.

    Free consultation

    Our panel of solicitors offer a free initial consultation, and can usually let you know there and then if they can accept your claim.

    You can count on our support from the outset. With over 20 years experience, we are here to make the process of claiming compensation as simple and straightforward as possible for you.

    You can then focus on what really matters – your recovery.

    Start My Claim

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      The simplest way to start your claim is to call us now!

      0800 0511 511

      Call free 24 hours a day

      Find out HOW MUCH your claim could be worth.

      No Win No Fee - No Worries







        By submitting this form you agree to be contacted by Accident Compensation Helpline - with no obligation.

        The UK's Accident Helpline Your personal Injury claim specialists

        • No Win No Fee lawyers
        • Maximum compensation
        • Get free advice today!

        Find out if you have a claim.
        Enter your details and we'll call you back.

          Find out if you have a claim, it's fast and easy!

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          If you prefer you can call us for free right now!

          Call us now

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          Call 0800 0511 511

          Everything is confidential, free of upfront costs and we will never pressure you to start a claim if you don’t want to. That’s a promise!

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              How much could your claim be worth?

              Have you been injured in an accident in the last 3 years?
              Did the accident happen in the UK?
              Have you suffered financial losses such as loss of earnings?
              Where were you injured?

              Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

              • Neck & Back Injuries

                • Minor neck injuries

                  Up to £9,630

                  Where a full recovery takes place within a period of about one to two years.

                • Moderate neck injuries

                  Up to £46,970

                  Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

                • Severe neck injuries

                  Up to £181,020

                  Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

                • Minor back injury

                  Up to £15,260

                  Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

                • Moderate back injury

                  Up to £33,880

                  Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

                • Severe back injury

                  Up to £196,450

                  Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

              • Head Injuries

                • Minor brain or head injury

                  Up to £15,580

                  In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

                • Moderate brain damage

                  Up to £267,340

                  This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

                • Moderately severe brain damage

                  Up to £344,150

                  The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

                • Very severe brain damage

                  Up to £493,000

                  In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

              • Shoulder Injuries

                • Minor shoulder injury

                  Up to £9,630

                  Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

                • Moderate - severe shoulder injury

                  Up to £23,430

                  Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

                • Fracture of clavicle

                  Up to £14,940

                  The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

              • Eye Injuries

                • Minor eye injury

                  Up to £10,660

                  In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

                • Complete loss of sight in one eye

                  Up to £66,920

                  This award takes account of some risk of sympathetic ophthalmia.

                • Total loss of one eye

                  Up to £80,210

                  The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

              • Hearing Loss

                • Partial hearing loss and/or tinnitus

                  Up to £55,570

                  This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

                • Total loss of hearing in one ear

                  Up to £55,570

                  Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

                • Total deafness

                  Up to £133,810

                  The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

              • Facial Injuries

                • Fractures of nose or nasal complex

                  Up to £6,230

                  (Displaced fracture where recovery is complete but only after surgery.)

                • Fractures of cheekbones

                  Up to £19,260

                  Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

                • Fractures of jaws

                  Up to £37,210

                  Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

                • Damage to teeth

                  Up to £13,930

                  Loss of or serious damage to several front teeth.

              • Arm Injuries

                • Loss of one arm

                  Not less than £167,380

                  Arm amputated at the shoulder.

                • Less severe injury arm injury

                  Up to £47,810

                  While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

                • Simple fractures

                  Up to £23,430

                  Simple Fractures of the Forearm.

              • Elbow Injuries

                • Severe elbow injury

                  Up to £66,920

                  A Severely Disabling Injury.

                • Less severe injuries elbow injury

                  Up to £39,070

                  Injuries causing impairment of function but not involving major surgery or significant disability.

                • Moderate or minor injury elbow injury

                  Up to £15,370

                  Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

              • Wrist Injuries

                • Very minor wrist injuries

                  Up to £5,790

                  Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

                • Less severe injuries wrist injuries

                  Up to £29,900

                  Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

                • Severe wrist injuries

                  Up to £73,050

                  Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

              • Hand / Finger Injuries

                • Serious damage to both hands

                  Up to £103,200

                  Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

                • Moderate hand injury

                  Up to £16,200

                  Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

                • Severe hand injuries

                  Up to £22,870

                  Total Loss of Index Finger.

                • Severe hand injuries

                  Up to £66,920

                  Loss of Thumb.

              • Hip / Pelvis Injury

                • Severe hip / pelvis injury

                  Up to £159,770

                  Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

                • Moderate hip / pelvis injury

                  Up to £47,810

                  Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

                • Lesser injuries hip / pelvis injury

                  Up to £15,370

                  Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

              • Leg Injuries

                • Above-knee amputation of one leg

                  Up to £167,760

                  The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

                • Severe leg injury

                  Up to £66,920

                  Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

                • Moderate leg injury

                  Up to £33,880

                  Fractures from which an incomplete recovery is made or serious soft tissue injuries.

                • Less severe leg injuries

                  Up to £17,180

                  Simple fracture of a femur with no damage to articular surfaces.

              • Knee Injuries

                • Severe knee injury

                  Up to £117,410

                  Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

                • Moderate knee injury

                  Up to £31,960

                  Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

              • Ankle Injuries

                • Severe ankle injury

                  Up to £61,090

                  Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

                • Moderate ankle injury

                  Up to £32,450

                  Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

                • Modest injuries ankle injury

                  Up to £16,770

                  The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

              • Toe Injuries

                • Severe toe injury

                  In the region of £38,210

                  Amputation of the Great Toe

                • Moderate toe injuries

                  Up to £11,720

                  These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

              • Hair Damage

                • Hair / scalp injuries

                  Up to £13,450

                  Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

                • Hair / scalp injuries

                  Up to £8,960

                  Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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                Find out if you have a claim

                Request a free claim assessment - with no obligation to use our service.


                Or if you would like to speak with our friendly advisors right now – call us free on

                0800 0511 511

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                  Compensation Amounts

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                  Have you been injured in an accident?

                  Was the accident in the last 3 years?

                  Was the accident in the UK?

                  By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

                    Find out if you have a claim, it's fast and easy!

                    By submitting this form you agree to be contacted by Accident Compensation Helpline.

                    There is no obligation to use our service.

                      Start Your Claim

                      Fill in your details below to start a claim – with no obligation!


                      Or simply call us now on freephone

                      0800 0511 511

                      < Back

                        Find out if you have a claim

                        Request a free claim assessment - with no obligation to use our service.


                        Or if you would like to speak with our friendly advisors right now – call us free on

                        0800 0511 511

                        < Back

                          Are you entitled to compensation?

                          Fill in your details below for free advice – with no obligation


                          Or to speak with our friendly advisors right now - simply call

                          0800 0511 511

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