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4.9 out of 5 based on 2,893 reviews

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Excellent customer reviews

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  • One of the UK's leading accident claim specialists
  • No obligation, 100% free advice
  • Fast and easy – no win, no fee

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    Trustpilot

    Clarity. Compassion. Compensation.

    One of the best ways to judge a company is to see what their previous customers think. We have built a reputation based on the way we speak to people. For us it’s simple: provide genuine help and support to every person who approaches us – whether they choose to pursue a claim or not.

    We know that discussing the details of an accident can be difficult. And making a claim can involve some big decisions. That’s why our first job is to listen – really listen – before offering you a free claim assessment by our specialist team. And if you choose to pursue a claim, we will keep you updated every step of the way. It’s a people-first approach that has led to us being one of the highest rated accident claims companies on Trustpilot – the independent customer review platform.

    What our customers say

    That can trust this, phone back was very fast, did not wait at anytime.

    Help was there, the minute I spoke to them, the polite conversation I had, made me feel easy, I felt it was.a long lost family. I would recommend them to anyone. I can't ask for better human beings.

    J

    - Jullien

    Extremely helpful

    I was quite sceptical when I first started having never used this service before. Debbie the lady that spoke to me was so helpful and explained everything fully. She also answered any questions that I had and explained again if I did not fully understand anything. Brilliant customer service

    R

    - Roz

    Personal claim injury enquiry

    I initially first made enquiries accident claim enquiry line and they were most helpful when I explained to them about injury that happened at work last week and it was through them I was able to get in touch with a reputable group of solicitors to act on my behalf

    K

    - Karen

    Jessie was a good listener and informative.

    This was a great place to start enquiring about an accident, if like me you procrastinate on matters, its been stress free. I've been treated respectfully and for that I'm grateful for that

    A

    - Anthony

    Very polite

    Very polite, asked all the relevant questions passed me over to the solicitor who said to take the claim on I was very impressed

    N

    - Neil

    Never had such good dealings with any...

    Never had such good dealings with any law firms before reception amazing Alison who is dealing with my claim superb couldn't fault them at all

    M

    - Ms Dawn

    What a great friendly team yous are...

    What a great friendly team yous are really very helpful and understanding and realy care about you. What a great company to deal with 100% honest.

    M

    - Mr Alan

    Previous Page

    Review Summary

    Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's politeness, helpfulness, and professionalism. Consumers appreciate the clear explanations provided and the efficient handling of their inquiries.

    Many reviewers were pleasantly surprised by the speed of the response and the smooth, easy process. The positive experiences extend to the company's app, which users find clear, concise, and helpful for tracking their case progress. People also value the company's concern for their clients, with staff members being supportive and understanding. The quick response times and overall great communication further contribute to the positive sentiment expressed by reviewers.

    Trustpilot AI Generated Summary, August 2025

    Why choose Accident Compensation Helpline?

    Maximum payouts

    Your claim will be handled by our dedicated team of claim experts who will seek to recover the maximum compensation available to you.

    No win, no fee

    Our solicitors will only charge a fee if your claim is successful, and there are no upfront costs.

    Interim payments

    Interim payments may be available in certain circumstances, our solicitors will always try to secure them where needed.

    Free consultation

    Our panel of solicitors offer a free initial consultation, and can usually let you know there and then if they can accept your claim.

    You can count on our support from the outset. With over 20 years experience, we are here to make the process of claiming compensation as simple and straightforward as possible for you.

    You can then focus on what really matters – your recovery.

    Start My Claim

    Start your injury claim

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          How much could your claim be worth?

          Have you been injured in an accident in the last 3 years?
          Did the accident happen in the UK?
          Have you suffered financial losses such as loss of earnings?
          Where were you injured?

          Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

          • Neck & Back Injuries

            • Minor neck injuries

              Up to £9,630

              Where a full recovery takes place within a period of about one to two years.

            • Moderate neck injuries

              Up to £46,970

              Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

            • Severe neck injuries

              Up to £181,020

              Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

            • Minor back injury

              Up to £15,260

              Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

            • Moderate back injury

              Up to £33,880

              Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

            • Severe back injury

              Up to £196,450

              Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

          • Head Injuries

            • Minor brain or head injury

              Up to £15,580

              In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

            • Moderate brain damage

              Up to £267,340

              This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

            • Moderately severe brain damage

              Up to £344,150

              The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

            • Very severe brain damage

              Up to £493,000

              In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

          • Shoulder Injuries

            • Minor shoulder injury

              Up to £9,630

              Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

            • Moderate - severe shoulder injury

              Up to £23,430

              Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

            • Fracture of clavicle

              Up to £14,940

              The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

          • Eye Injuries

            • Minor eye injury

              Up to £10,660

              In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

            • Complete loss of sight in one eye

              Up to £66,920

              This award takes account of some risk of sympathetic ophthalmia.

            • Total loss of one eye

              Up to £80,210

              The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

          • Hearing Loss

            • Partial hearing loss and/or tinnitus

              Up to £55,570

              This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

            • Total loss of hearing in one ear

              Up to £55,570

              Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

            • Total deafness

              Up to £133,810

              The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

          • Facial Injuries

            • Fractures of nose or nasal complex

              Up to £6,230

              (Displaced fracture where recovery is complete but only after surgery.)

            • Fractures of cheekbones

              Up to £19,260

              Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

            • Fractures of jaws

              Up to £37,210

              Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

            • Damage to teeth

              Up to £13,930

              Loss of or serious damage to several front teeth.

          • Arm Injuries

            • Loss of one arm

              Not less than £167,380

              Arm amputated at the shoulder.

            • Less severe injury arm injury

              Up to £47,810

              While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

            • Simple fractures

              Up to £23,430

              Simple Fractures of the Forearm.

          • Elbow Injuries

            • Severe elbow injury

              Up to £66,920

              A Severely Disabling Injury.

            • Less severe injuries elbow injury

              Up to £39,070

              Injuries causing impairment of function but not involving major surgery or significant disability.

            • Moderate or minor injury elbow injury

              Up to £15,370

              Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

          • Wrist Injuries

            • Very minor wrist injuries

              Up to £5,790

              Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

            • Less severe injuries wrist injuries

              Up to £29,900

              Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

            • Severe wrist injuries

              Up to £73,050

              Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

          • Hand / Finger Injuries

            • Serious damage to both hands

              Up to £103,200

              Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

            • Moderate hand injury

              Up to £16,200

              Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

            • Severe hand injuries

              Up to £22,870

              Total Loss of Index Finger.

            • Severe hand injuries

              Up to £66,920

              Loss of Thumb.

          • Hip / Pelvis Injury

            • Severe hip / pelvis injury

              Up to £159,770

              Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

            • Moderate hip / pelvis injury

              Up to £47,810

              Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

            • Lesser injuries hip / pelvis injury

              Up to £15,370

              Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

          • Leg Injuries

            • Above-knee amputation of one leg

              Up to £167,760

              The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

            • Severe leg injury

              Up to £66,920

              Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

            • Moderate leg injury

              Up to £33,880

              Fractures from which an incomplete recovery is made or serious soft tissue injuries.

            • Less severe leg injuries

              Up to £17,180

              Simple fracture of a femur with no damage to articular surfaces.

          • Knee Injuries

            • Severe knee injury

              Up to £117,410

              Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

            • Moderate knee injury

              Up to £31,960

              Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

          • Ankle Injuries

            • Severe ankle injury

              Up to £61,090

              Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

            • Moderate ankle injury

              Up to £32,450

              Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

            • Modest injuries ankle injury

              Up to £16,770

              The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

          • Toe Injuries

            • Severe toe injury

              In the region of £38,210

              Amputation of the Great Toe

            • Moderate toe injuries

              Up to £11,720

              These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

          • Hair Damage

            • Hair / scalp injuries

              Up to £13,450

              Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

            • Hair / scalp injuries

              Up to £8,960

              Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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              Have you been injured in an accident?

              Was the accident in the last 3 years?

              Was the accident in the UK?

              By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

                Find out if you have a claim, it's fast and easy!

                By submitting this form you agree to be contacted by Accident Compensation Helpline.

                There is no obligation to use our service.

                  Start Your Claim

                  Fill in your details below to start a claim – with no obligation!


                  Or simply call us now on freephone

                  0800 0511 511

                  < Back

                    Let's get started

                    Fill in your details below to start your claim – with no obligation


                    Or if you would like to speak with our friendly advisors right now – simply call

                    0800 0511 511

                    < Back

                      Are you entitled to compensation?

                      Fill in your details below for free advice – with no obligation


                      Or to speak with our friendly advisors right now - simply call

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